Restaurant • Banquet • WaterPark
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At The Hill Waterfall, we understand that plans can change. Our cancellation and refund policy is designed to be fair while ensuring smooth operations.
🎟️ Ticket Bookings
- ✓100% Refund: For cancellations made 24 hours or more before the scheduled visit date
- ✓50% Refund: For cancellations made between 12 to 24 hours before the scheduled visit
- ✗No Refund: For cancellations made less than 12 hours before the scheduled visit
📲 Cancellation Process
All cancellations must be requested through:
- • Official booking platform / website
- • WhatsApp / registered contact number
Cancellation requests via unofficial channels will not be accepted
💳 Refund Processing
- • Eligible refunds will be processed within 5–7 working days
- • Refunds will be credited to the original payment method
🌧️ Weather & Operations
The park operates in most weather conditions
No refunds will be issued due to:
- • Rain or weather changes
- • Temporary unavailability of specific rides
❌ No Show Policy
- • Failure to arrive on the booked date/time will be treated as a No Show
- • No refund or rescheduling will be provided in such cases
👥 Group Bookings (10+ People)
- • 7+ days prior → Eligible for rescheduling (no refund)
- • Within 7 days → No refund / no reschedule
🏛️ Banquet / Private Events
- • Advance payment is non-refundable
- • Date changes allowed only if:
- - Requested at least 72 hours prior
- - Subject to availability